Knowledge base

• • Account Login Issues

    • How to reset your account password
    • How to recover you account username
    • How to regain access to a locked account

  • Test Kit Issues

    • Haven’t received your test kit, or received a damaged/incomplete test kit?

  • Rescheduling an Appointment

    • How to reschedule an upcoming or missed appointment

  • Video Call Troubleshooting

    • Troubleshooting video calls (Audio/Visual Issues)

  • Study Withdrawal

    • How to withdraw from the study

  • Participant Compensation

    • Have a question or concern about compensation for this study?

  • Privacy

    • Have a question or concern about your privacy?